Privacy & Cookie policy

1. Who is responsible for your personal information

This Privacy Statement applies to the personal information of Avon’s sale representatives, sales leaders and customers using the Avon website.  References to “Avon”, “us”, “we” or “our” in this Privacy Statement mean Quest Retail Private Limited, or one of its affiliates, subsidiaries or joint ventures.  Quest will be a controller of your personal information in any scenario where we determine the means and purposes of processing of such information.

2. Personal information we collect about you

When using the term “personal information” in this Privacy Statement, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. We obtain this information directly from you when you place an order, set up an account with us, or use our website. We may collect the following personal information about you:

• Your name and contact details (title, surname, first name, any other name(s), postal address(es), e-mail address, telephone numbers)
• Your date of birth
• Information on your purchases from Avon, and information about your preferences for particular types of products
• The communications you exchange with us (for example, your emails, letters, calls, or posts and messages on social media).
• Information about how you use our website (including your ID and password)

We use a third party payment gateway to take payment for any orders placed, but Quest does not process or store payment details.

If you choose to click through to third party websites via our website, third parties may collect information about your use of our website, using certain technologies available to them, for example cookies. Similarly, where you choose to interact with Quest’s content on social media, third parties may collect information about these interactions. Information collected by these third party services is governed by the privacy policies of those third parties. Where you are directed to a third party’s website by Quest, Quest is only responsible for the processing of your personal information by that third party, where the third party is processing your personal data on instructions from Quest.

3. How and why we use the personal information that we collect

We use your personal information for the following purposes:

• To fulfil your order: When you place your Avon order, we use your personal information to fulfil that order.  We may contact you by email and/or SMS to send you confirmation of your order, payment and order status.  This is to meet our contractual obligations to you.

• To inform you about our products and offers that you may like: If you have logged in to our website or purchased from us previously, we may send you email and/or SMS communications about our products and offers.  We may also, from time to time, inform you of opportunities to become an Avon Representative as part of our marketing communications; which you will only receive if you have opted to receive them.  Such marketing communications are sent on the basis of your consent, which you can withdraw at any time by contacting us as set out below. We may use the information we have about you (including your purchasing history) to build a profile about your preferences, and to send you products and offers tailored to you. You may also see advertising related to Avon products across the web on the basis of the information we hold about you. This is to meet our legitimate business interests in marketing our products effectively. If you do not want to receive marketing communications (e.g. emails) from us, please contact us.  Where you interact with Avon by posting or messaging on social media, we may use personal information included in social media posts for this purpose.

• To improve our services, fulfil our administrative purposes and protect our business interests: The business purposes for which we will use your personal information include accounting, billing, security and legal purposes (including to investigate complaints or claims, and to administer the Avon product guarantee and any other rights to return products), statistical and marketing analysis, systems testing, maintenance and development. This will include the use of your personal information to comply with our legal obligations, for example, our obligation to maintain records for tax and audit purposes. Where there is no specific legal obligation we are required to meet, we process this personal information to meet our legitimate interests in managing our business and keeping our records accurate and up to date.

• To request your participation in product reviews: We may contact you to ask you to participate in product reviews.  This may be for a product you have purchased, a sample provided by Avon or a product we think you may be interested in.  We process this information on the basis of our legitimate interest to improve our product offering.  If you choose to participate, the processing of the information relating to your participation and review is carried out on the basis of your consent, which you can withdraw at any time by contacting us.

• To administer competitions you enter and incentive schemes you have signed up for
  We run certain competitions, and will need to process your name and contact details if you enter, as well as to let you know if you have won. We do this on the basis of your consent, which you can withdraw at any time by contacting us as set out below. Specific uses of personal data in this context will be detailed in the competition rules. 

If you object to the use of your personal information to fulfil any of the purposes set out above, please contact us.  Whilst your decision to provide your personal information to Quest is generally voluntary, if you do not provide certain information Quest may not be able to accomplish some of the purposes outlined in this Privacy Statement. For example, we may not be able to post products to you without knowing your postal address.

4. How we may share or transfer the data we collect

We may share your personal information with:

• Quest’s Representatives, Quest’s Sales Leaders and Quest’s Zone Managers;
• Other Avon group companies in India or abroad.
• Other companies in the Natura+Co group, of which Avon is a part (for more information, see
• Suppliers providing services to us in order to help us run our business and improve our services and your experience;
• An acquiring party, service providers or other third parties in connection with the consideration, negotiation, or completion of a transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets and government authorities.

We may also disclose your personal information as may be necessary for compliance with applicable laws.

This sharing will be for the purposes set out above (including the engagement of third party service providers, who may act as controllers of your personal information) or to comply with specific legal obligations to which we are subject.

Quest uses appropriate safeguards to protect personal information which is transferred to countries outside of India which are considered to provide a lower level of protection for personal information. 

5. How long we keep your personal information

We will retain your personal information for as long as is necessary to fulfil the purposes for which it was collected.  Order processing information will be kept by Quest for 10 years or until tax audit close, whichever is later.  Quest may use your personal information while you are active with Avon.  In deciding how long to keep personal information after you cease to be active with Avon, we take into account any ongoing obligations we may have (e.g. to store the information for accounting purposes) or the length of time given to commence or defend any legal claims. 

6. How to contact us

If you have any questions about this Privacy Statement, please contact us by e-mail at customercare.india@avon.com or by regular mail at 7th Floor Infinity Tower-A DLF Cyber City, DLF Phase-II Gurgaon 122002 HR IN.

7. Changes to this Privacy Statement

We may make changes to this Privacy Statement from time to time.  We will publish any new version of this Privacy Statement on our website.

 

Cookie Policy

This Cookie Policy describes the different types of cookies or similar technologies that may be used in connection with the Quest website from which you are accessing this Cookie Policy (the "Site"), and how you can manage them. We may change this Cookie Policy at any time, and will notify you if we make material changes. Please take a look at the "LAST UPDATED" legend at the top of this page to see when this Cookie Policy was last revised. Any changes to this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Site.

What is a Cookie?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. Other types of similar technologies either work in the same way, or by retrieving information which is already stored on your computer or mobile device when you visit that site (such as clear gifs, pixels and digital fingerprints. Together we refer to these technologies as “cookies”). They may be set by the website owner or a third party. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognize you and remember important information that will make your use and navigation of a website more convenient. Some cookies, known as 'session cookies', expire at the end of your browser session. Other cookies, known as 'persistent cookies', are stored on your computer or mobile device between browser sessions.

What Cookies Do We Use?

Below we list the different types of cookies that may be used on the Site, together with generic examples. Cookies can be categorized into 4 main types:

Strictly Necessary Cookies.

These cookies are essential for the Site to work and enable you to move around it and to use its services and features. Without these cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features that you have specifically requested. The table below sets out some examples:

Type of Cookie	Description
Shopping Basket	Such cookies ensure that the items you place into the basket are still there when you wish to check out.
User ID	User ID cookies are used to ensure that you only see your own information and keep you logged into the Site so you don't have to repeatedly log in on every page.
Security	Security cookies are used for security controls and checks.

 

Performance Cookies

These cookies collect information about how visitors use the Site. The information collected is anonymous and is only used to monitor the site and to improve how it works. For example, such cookies show us which are the most frequently visited pages on the Site, help us record any difficulties visitors have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. The table below sets out some examples:

 

Type of Cookie	Description	How to manage these cookies
Google Analytics	Google Analytics cookies collect aggregate statistical data to improve Site presentation and navigation.

 
Functionality Cookies

These cookies allow the Site to remember choices you make when using the Site. Such cookies enable us to provide enhanced, more personal features, for example, they can remember your marketing preferences, such as opting in or out of marketing emails. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the Site that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. The table below sets out some examples:

Type of Cookie	Description
Language	Language cookies are used to store the language you have selected, and to show the correct options.
Location	Your approximate address (city, state, country, postal code) as determined by the IP address is retained in order to automatically select the proper country and show retailers and demonstration days within the area.
Reference site	The reference site (the site you visited prior to visiting our Site) may be recorded to better understand your preferences
Last visit and activity	Date of last visit and activity and other information is recorded to be able to provide you with an update on "what's changed on the site since your last visit," and to better understand your preferences.
Page history	Page history cookies are used to track the sequence of pages you have visited. If you get an error message while visiting the Site, the cookie information gets saved to a log file for error reporting and resolution.

 

Targeting or Advertising Cookies

We may use third party advertising companies to serve ads when you visit our Site. These companies may place or recognize a unique cookie on your computer or mobile device. These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and are linked to other pieces of information relevant to your interests to help ensure that content and advertisements are more relevant to you. This information is shared with other organizations such as advertisers.

Type of Cookie	Description
YouTube	These cookies are used to display video content, and to aggregate user data in order to display targeted advertising to web visitors across websites.
DoubleClick (Google)	These cookies collect information, and aggregated user data is then used to determine what types of adverts you may wish to see based on your page visits.

 

Note that to the extent information collected through cookies constitutes personal information, we process that personal information in accordance with our Privacy Statement.

How long will cookies remain on my device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies and for more information on removing them before they expire.

How Do I Manage Cookies?

You may refuse or accept cookies from the Site at any time by using the cookie settings on your browser. Information about the procedure to follow in order to enable or disable cookies within Quest’s cookie solution is available at the link provided in the preceding sentence. Information about the procedure to follow in order to enable or disable cookies from your browser can be found on your Internet browser provider's website via your help screen. You may wish to refer to the following site, which is not affiliated with Quest,  for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

When you withhold your consent, this does not automatically delete any cookies that are already on your device pursuant to your previous consent. You will need to delete these cookies manually by following the instructions on your web browser.

Contact Us

If you have any questions about this Cookie Policy, please contact us by e-mail at customercare.india@avon.com or by regular mail at 7^th Floor Infinity Tower-A DLF Cyber City, DLF Phase-II Gurgaon 122002 HR IN. .